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BIG Pharmacy - Member Experience Survey
Earn
50
BIG points
by sharing your shopping experience in this
quick 2-minute
survey!
*Limited to 1 submission per customer. T&C apply
How was your recent shopping experience at BIG Pharmacy
?
*
overall_satisfaction_req
1 stars
2 stars
3 stars
4 stars
5 stars
How did you know about our current promotions?
*
promotion_awareness_req
In-store signage
Social media
BIG mobile app
SMS
Email
Other
Which of these promotions attracted you to make a purchase?
*
*Select maximum 3
promotion_impact_req
Price discount
Coupons
Gift with purchase (GWP)
Purchase with purchase (PWP)
Other
Were you able to find the items you were looking for?
*
product_found_req
Yes
No, it was out of stock
No, I could not find the item(s)
No, you do not sell the item(s)
Was not looking for anything specific
Please rate your satisfaction for each of the following:
*
( 1 = Not Satisfied , 3 = Very Satisfied )
1 Not Satisfied
2 Somewhat Satisfied
3 Very Satisfied
Price & promotions
Membership points & rewards
Products & brands available
Store layout, spaciousness & cleanliness
How likely are you to recommend BIG Pharmacy to your friends & family?
*
recommend_likelihood_opt
0
1
2
3
4
5
6
7
8
9
10
Not at all
Extremely likely
Did our staff greet and assist you promptly?
*
staff_promptness_req
Yes
No
Were our staff friendly and helpful?
*
staff_friendliness_req
Yes
No
Did you speak with our pharmacist?
*
pharmacist_interaction_req
Yes
No
What is your preferred language when receiving our emails and SMS?
*
What is your preferred language when receiving our emails and SMS?
English
Malay
Other (please specify)
Is there anything else that can be improved at BIG Pharmacy
?
Submit
